Contact Us

We’re always here to help!
If you have any questions about your order, our products, shipping, or anything else, feel free to reach out. Our support team will get back to you within 24 hours.

📬 Customer Support

Email: hello@factoryitem.com

Response Time: Within 24 hours (Mon–Sun)

WhatsApp Support

WhatsApp: +91-9335428224
Available 10 AM – 7 PM IST

Order Tracking

If you want an update on your order, please include:

• Your Full Name
• Mobile Number
• Order Number
• Date of Purchase

We’ll send your tracking details right away.

Returns & Refunds

For return or refund requests, email us with:

• Order number
• Reason for return
• Clear photos (if item is damaged/defective)

You can also check our Refund & Return Policy page for more details.

We’re Here to Help

At FactoryItem™, customer satisfaction is our top priority.
No matter the question — big or small — we’re here for you.